Frequently Asked Questions by Users

Turbo AdjustmentE-Spot Adjustment

A: We are very popular and very very cool. We will be restocking again SOON(ish). If you put your email in the box on their product page you will get a notification as soon as that item is available. Act fast, before we sell out again. 

A: Many mail services think we are inappropriate. Check your spam folder. Tracking numbers will send once your order has shipped out, and may also be hiding in your “spam” or “promos” folder.

A: Give us 3-5 business days to process your refund after your return has been delivered!

A: Email us with your original order number, exact model, and full shipping address. We will send you a new one free of charge.

A: Do fake boobs float? Sadly, no. Neither do our glasses. They are Float RESISTANT™. If you lose them in the water that is your own damn fault. All that can help you now is creating a dramatic reenactment for a discount.

A: Yes. You rock. We’ve partnered with GovX to handle the process. Click Here to get started.

A: You betcha. Click Here to get set up, verify your ID, and start saving lives with the optimal blend of style and performance.

A: If your package came from somewhere other than 1465 S 700 W, Salt Lake City, or your order number starts with “PV”, see next question. If your order confirmation did come from a @pitviper.com account and we screwed up, please send us a picture of the items you did receive and your order number. We will SHAME ourselves and make it right.

A: We are NOT having a sale that good. Scammers are out there, and can make their website look a lot like ours. We have noticed a recent influx of scam websites and are doing everything in our power to shut them down. We do not sell on eBay, wish, or Amazon. Make sure that the URL at the top of your screen is always www.pitviper.com. If your order confirmation email came from an address other than [email protected] [email protected] or [email protected] you have been scammed.** Contact your bank account for appropriate steps, and start a payment dispute with your bank/paypal. It is easier than it sounds and can help you get your money back. We also have an in depth guide on spotting & avoiding counterfeits.

**We have a FEW authorized sellers online, which you can review HERE. They will never pretend to be us or copy our website, unless their design team really drops the ball. 

A: By “press questions” we assume you mean you work for a newspaper, or journal, or tribune, or gazette, or something along those lines. If you’re a hard hitting reporter, with big lamestream media questions for us, take them to [email protected]

A: No. We do not do price adjustments on sale items.

SHIPPING SPECIFICS:

A: Way to be on top of things. That is supposing you aren’t already too late. See our handy excel spreadsheet shipping matrix here.

A: We are unable to change addresses once you place an order. Get it right the first time. Your best bet is to keep an eye on tracking, contact the local post office when it gets close, and request to pick it up in person. If that doesn’t work, email us with your order number and an explanation for how you managed to screw up so bad.

A: Our sexy shipping team ships shades Monday thru Friday*. The shipping cut off for same-day shipping is at noon Mountain Time, and they do not work nights (we aren’t AmazonPrime). If you place an order Friday at 1:00pm, it will not ship until Monday. That includes UPS Next Day Air, so read up before you pay $69 for shipping.

*On Fridays, the shipping team works shirtless. Enter warehouse with caution or excitement.

A: Totally depends where you live and what shipping method you pay for. Free shipping in the USA takes about 3-5 business days, read up on the rest HERE.

A: It’s a scary world out there, and nobody wants bad things to happen to their package. We’ve teamed up with Route to be the proverbial cup for your hypothetical family jewels. Route typically covers lost, damaged, or stolen packages. Check out their site to learn more about their policies for claims.

A: Follow the “Resolve an Issue” link in your Route confirmation email and make sure to have your Route ID handy. Make sure to follow these claim submission timelines:

  • Damaged: Within 15 days of when the package was marked delivered
  • Lost (domestic): Between 7 and 30 days from the last tracking update
  • Lost (international): Between 20 and 30 days from the last tracking update
  • Stolen: Between 5 and 15 days of when the package was marked delivered

Follow this link for more info on Route’s claim submission deadlines.

A: Many times orders are marked delivered when they have really just made it to your hot mailman’s truck. Give it a few business days, make sure you check all around the house and with some of your neighbors, and if they have not arrived 3 business days later contact your local post office.

If your package is protected by Route follow the links above to file a missing package claim.

If you opted out of Route’s package protection, then you’re up missing-package-creek without a paddle, sorry bud. Better luck next time.

A: Open UPS tracking from the link in your shipping confirmation email, click “view details” on the UPS tracking page, copy the “alternate tracking number,” and paste it on this website.

A: Open UPS tracking from the link in your shipping confirmation email, click “view details” on the UPS tracking page, copy the “alternate tracking number,” and paste it on this website.